1. QUALITY OF SERVICES

1.1 Subject to these Terms, the Company will carry out services with reasonable care and skill, in conformity and compliance with all the applicable statutory and regulatory requirements.

2. DATES AND EXTENT OF SERVICES

2.1 Unless otherwise stated in the Order Confirmation or separately agreed in writing by the Company, the date or dates on which (or the period or periods within which) the Services are to be provided by a Tutor to a Student, will be agreed between the relevant Tutor and the Student or Client, and the Client will take all reasonable steps to facilitate this.

2.2 The Company will make reasonable efforts to ensure that the Services are actually provided on the dates (or within the periods) agreed in accordance with paragraph 3.1, but events or circumstances do sometimes arise outside the reasonable control of the Company which may prevent this. If that happens, the Company will make every reasonable effort, after appropriate discussion with the Client and/or the Student, to ensure that the Services are provided as soon as reasonably practicable, but shall have no liability beyond that. 

2.3 Non–Solicitation. The Client is not permitted to make private arrangements for tuition with a Tutor introduced by Triple A Tutors. Should a Client breach this obligation, they will be liable to account to Triple A Tutors for all sums paid to the Tutor without deduction and Triple A Tutors shall be entitled to obtain an injunction against a Client to prevent further breaches. This obligation shall continue notwithstanding termination of this agreement.

3. THE COMPANY’S CHARGES

3.1 The billing process will be under the control of Triple A Tutors. The fees will be calculated at a rate agreed in advance between Triple A Tutors and the Client on a per hour basis.

3.2 Payments must not be made directly to the Tutor at any time. Triple A Tutors reserves the right to claim back any payments which were made without our knowledge. All payments are made in arrears at the end of each month and clients will be invoiced in advance before payment is deducted. 

3.3 Payments are to be made no later than the day of lesson is delivery.

3.4 Payments will be taken through a secure Monzo Payment link, accessed via the invoice texted in the WhatsApp chat involving admin.

3.5 Without limiting any other rights or remedies that the Company may have, if the Client fails to make any payment due to us on it due date for payment, the Company may terminate entirely its agreement with the Client for the Services or suspend performance of the Services until the outstanding amount has been paid. 

4. TUTORS

4.1 The Company will seek to ensure the suitability of Tutors introduced by it to the Client for the performance of Services by (amongst other things) obtaining confirmation of the Tutor’s identity, his or her relevant experience, training and qualifications and of any authorisation and clearances (including from the Criminal Records Bureau) which may be required by law or by any relevant professional body. The Company will not carry out CRB checks for Tutors. The Company will try to check tutors’ CRB’s initially, but Tutors are responsible for their CRB’s being up to date, thereafter. 

4.2 If at any stage during performance of the Services, the Client has concerns about the competence, qualifications, suitability or performance of any Tutor providing any Services, it must notify its concerns to the Company as soon as reasonably practicable, and the Company will then endeavour, in consultation with the Client, to satisfy those concerns (including, where appropriate and reasonably practicable, by seeking to provide an alternative Tutor to perform some or all of the unperformed Services). 

4.3 Subject to the other paragraphs under this heading “Tutors”, the Company shall have no liability for any loss or damage arising directly or indirectly from any act or omission of any Tutor introduced by the Company and providing any of the Services. 6.4 The Tutors are not employees or agents of the Company and, save where expressly provided for in these Terms, no Tutor has any power or authority to increase, reduce, or vary the Services as set out or referred to in the Order Confirmation and these Terms or to alter or waive any of these Terms or any of the provisions of the Order Confirmation, or to bind or commit the Company in any way. 6.5 Nothing in these Terms shall exclude or limit in any way the Company’s liability for death or personal injury caused by its negligence; or for its fraud or fraudulent misrepresentation; or for any breach of the obligations implied by section 2 of the Supply of Good and Services Act 1982; or for any losses for which the Company is prohibited to limit liability by section 7 of the Consumer Protection Act 1987; or for any other matter for which it would illegal or unlawful for the Company to exclude or limit or attempt to exclude or limit its liability. 

5. TERMINATION

5.1 We ask for four weeks written notification both to the Company and to the Tutor, if you wish to stop lessons.

5.2 Without limiting its other rights or remedies, either the Client or the Company may terminate the agreement relating to the provision of Services with immediate effect by giving written notice

6. DATA PROTECTION ACT

6.1 Triple A Tutors uses tutor data for the purposes of the services that it provides. Tutors providing personal data consent to the use of that data by Triple A Tutors for the purpose of effecting introductions to clients, for billing and fee collecting purposes and to enable Triple A Tutors to contact the tutor from time to time.

6.2 Triple A Tutors reserves the right to alter these terms and conditions. Triple A Tutors will, however, notify you in writing of any changes. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or conditions put forward by you. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a Director of Triple A Tutors. 

6.3 You agree to read and abide by our Privacy Policy. 

7. APPROVAL

7.1 Acceptance of our services will be taken to represent agreement to these Terms and Conditions.

CANCELLATION

1.1 If a Student is unable, because of illness or other incapacity or for some other reason outside his or her reasonable control, to attend any tuition or the provision of any other Services at the time and date provided for in these Terms, the Client shall give (or shall ensure that the Student shall give) as much prior written notice to that effect, both to the Company and any relevant Tutor, as is reasonably practicable.

1.2 If the Company is unable due to the illness or other incapacity of any Tutor or for any other reason outside of the Company’s reasonable control, to provide any Services at the times and on the dates provided for in these Terms, the Company shall give (or shall ensure that each relevant Tutor shall give) as much written notice to that effect, both to the Client and to each relevant Student, as is reasonably practicable.

1.3 Where any notice is given under paragraph 1.1 or 1.2, the Client and the Company shall each make every reasonable effort, in conjunction with each relevant Student and Tutor, to agree a suitable alternative time and date, which shall be as soon as reasonably practicable, for the provision of the postponed Services.

1.4 If the Company and the Client are unable within 5 business days after receipt of a notice under paragraph 1.1 or 1.2 to agree on a new time and date for the postponed Services, the Company will have no obligations to provide the postponed Services and no charge shall be made by the Company for the postponed Services (and any pre-paid charges shall be reimbursed to the Client), unless the Student failed to attend at the agreed time and the Student and the Client failed to give any notice under paragraph 1.1 more than 24 hours before the time at which the postponed Services were originally due to be provided, in which case the Company reserves the right to charge for the postponed Services in full. 

5.5 We run a 24 hour cancellation policy. If you give less than 24 hours notice of cancellation you are liable for 100% of the lesson cost. 

Terms and Conditions for the Student Wellbeing Support Service

1. Introduction Welcome to the Student Wellbeing Support Service ("the Service"). This Service is dedicated to providing a safe and confidential space for students to share their thoughts and feelings. Please read these Terms and Conditions carefully before using the Service. By accessing or using the Service, you agree to comply with and be bound by these Terms and Conditions.

2. Nature of the Service The Service is designed to offer active listening, emotional support and general tips for coping mechanisms. It is not a substitute for professional mental health services, counselling, or therapy. The Service does not:

• Provide advice or opinions.

• Diagnose or treat mental health conditions.

• Act as a crisis or emergency service.

3. Eligibility The Service is available to students who:

• Are currently enrolled as a student with Triple A Tutors.

• Agree to the Terms and Conditions outlined here.

4. Confidentiality We prioritise the student’s privacy and confidentiality. However, there are exceptions where confidentiality may need to be broken, including:

• If there is a risk of harm to you or others.

• If disclosure is required by law.

For students under the age of 16, confidentiality will be maintained in accordance with applicable laws and guidelines, including the principles of "Gillick competence." If the student is deemed capable of understanding and making decisions about their own mental health information, their confidentiality will be respected, and information will not be shared with parents or guardians without the student’s consent, unless there are safeguarding concerns or legal obligations that necessitate disclosure. In cases where the student is not considered "Gillick competent," information may be shared with parents or guardians if it is in the best interest of the child.

5. User Responsibilities By using the Service, you agree to:

• Communicate respectfully with our mentors.

• Refrain from using offensive, abusive, or inappropriate language.

• Understand the limitations of the Service and seek professional help if needed.

6. Limitations of Liability The Service is provided "as is" without warranties of any kind, either express or implied. We are not liable for:

• Any actions or decisions you make based on conversations with our mentors.

• Any outcomes resulting from your use of the Service.

• Any delays, interruptions, or technical issues.

7. Termination of Access We reserve the right to terminate your access to the Service at our discretion if:

• You violate these Terms and Conditions.

• Your behavior disrupts the experience for others or endangers our mentors.

8. Feedback and Complaints We welcome your feedback to improve the Service. Please direct any complaints or suggestions to admin@tripleatutors.com

9. Changes to the Terms and Conditions We may update these Terms and Conditions from time to time. Any changes will be effective upon posting on our website or service platform. Continued use of the Service constitutes acceptance of the updated Terms and Conditions.

10. Governing Law These Terms and Conditions are governed by the laws of The United Kingdom. Any disputes will be subject to the jurisdiction of the courts in The United Kingdom.

11. Contact Information For questions or concerns about these Terms and Conditions, please contact us at: admin@tripleatutors.com

12. Emergency Situations The Service is not equipped to handle emergencies. If you are in crisis or require immediate assistance, please contact emergency services, a crisis hotline, or a licensed mental health professional.

Safeguarding Policy for Online Tutors

1. Introduction This Safeguarding Policy outlines the responsibilities and procedures for online tutors to ensure the safety and well-being of all students they work with. All tutors must adhere to this policy to maintain a secure, supportive, and professional learning environment.

2. Scope of the Policy This policy applies to all tutors engaged in online teaching through our service. It covers interactions with students, use of technology, and reporting of any safeguarding concerns.

3. Key Principles

• The welfare of students is paramount.

• All students, regardless of age, disability, gender, race, religion, sexual orientation, or socioeconomic status, have an equal right to protection.

• Tutors must foster an environment of trust and respect.

• Safeguarding is everyone’s responsibility.

4. Code of Conduct for Tutors Tutors must:

• Act professionally and with integrity at all times.

• Avoid personal relationships with students outside the tutoring context.

• Use approved communication channels for all interactions.

• Never share personal contact information or request personal details from students.

• Report any safeguarding concerns immediately.

5. Recognising Signs of Abuse Tutors should be aware of potential indicators of abuse or neglect, including:

• Unexplained injuries or frequent absences.

• Sudden changes in behaviour or mood.

• Inappropriate comments or disclosures from the student.

6. Reporting Procedures

• Immediate Action: If a tutor suspects a safeguarding issue, they must report it to the designated safeguarding officer (DSO) immediately.

• Confidentiality: Do not discuss concerns with anyone except the DSO or appropriate authorities.

• Record-Keeping: Document all concerns accurately, including dates, times, and specific observations.

7. Designated Safeguarding Officer (DSO) The DSO is responsible for:

• Providing advice and support to tutors on safeguarding matters.

• Handling and escalating reported concerns to appropriate authorities.

• Ensuring compliance with safeguarding policies and procedures.

8. Training and Compliance

• Tutors must complete safeguarding training before commencing work.

• All tutors are required to have an up-to-date Disclosure and Barring Service (DBS) check.

• Compliance with this policy is mandatory, and breaches may result in disciplinary action.

9. Review of the Policy This policy will be reviewed annually or as necessary to reflect changes in legislation or best practices.